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🔒 Privacy Policy

Introduction

This Privacy Policy explains how The Craft Side collects, uses and protects users' personal information when they browse and shop on thecraftside.fr website.
By using our site, you accept the practices described below.

Data collected

We collect the following information:

  • When ordering : name, first name, postal address, email, telephone number.

  • When subscribing to the newsletter : email address.

  • Navigation on the site : technical data (cookies, IP address, pages visited).

Use of data

The data collected is used to:

  • Process and ship orders.

  • Send confirmation and follow-up emails.

  • Communicate promotional offers and newsletters (if you have consented to this).

  • Improve user experience and website.

Legal basis for processing

Data processing is based on:

  • Execution of the sales contract (order).

  • Consent (newsletter, marketing cookies).

  • The legitimate interest of the seller (site security, fraud prevention).

Data recipients

Data may be shared with:

  • Our payment providers (e.g. PayPal, Stripe).

  • Our carriers for delivery.

  • Our technical services (hosting, emailing tools).
    They will never be resold to third parties.

Data retention

  • Customer data (orders): 5 years after the last transaction.

  • Newsletter data: until the user unsubscribes.

  • Cookies: 13 months maximum.

User Rights

In accordance with the GDPR, you have the following rights:

  • Access to your personal data.

  • Rectification or deletion.

  • Limitation or opposition to processing.

  • Portability of your data.

You can exercise these rights by writing to: [Your contact email].

8. Cookies

Our site uses cookies to:

  • The proper functioning of the shopping cart and orders.

  • Measure audience (Google Analytics or equivalent).

  • Provide personalized content and promotional offers.

You can disable cookies through your browser settings.

Security

We implement technical and organizational measures to protect your data against unauthorized access, loss or disclosure.

Contact

For any questions regarding this Privacy Policy or the exercise of your rights, you can contact us at:
📧 Email: [Your email]
📍 Address: [Your address]

❓ FAQ – Frequently Asked Questions

How do I place an order?
Simply choose your product, add it to the cart, and complete your order by following the secure checkout steps.
What are the delivery times?
France: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days
Can I return a product?
Yes, you have 14 days after receiving your order to request a return (unused product in its original packaging).
When will I be refunded?
Once your return is received and approved, the refund is processed within 5–10 business days using the same payment method.
Are your products official Minecraft items?
No ⚠️ Our products are inspired by the Minecraft universe but are not affiliated with or approved by Mojang/Microsoft.
How can I contact you?
You can email us at: thecraftside@gmail.com