❓ FAQ – Frequently Asked Questions
How do I place an order?
Simply choose your product, add it to the cart, and complete your order by following the secure checkout steps.
What are the delivery times?
France: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days
Europe: 5–10 business days
International: 7–15 business days
Can I return a product?
Yes, you have 14 days after receiving your order to request a return (unused product in its original packaging).
When will I be refunded?
Once your return is received and approved, the refund is processed within 5–10 business days using the same payment method.
Are your products official Minecraft items?
No ⚠️ Our products are inspired by the Minecraft universe but are not affiliated with or approved by Mojang/Microsoft.
How can I contact you?
You can email us at: thecraftside@gmail.com