delivery

Track my order

🚚 Delivery

At The Craft Side , we do our utmost to ensure your order arrives quickly and safely.

📦 Processing times

  • Orders are prepared and shipped within 24 to 48 working hours (excluding weekends and public holidays).

⏱️ Delivery times

  • France: 3 to 7 working days after dispatch.

  • Europe: 5 to 10 working days after dispatch.

  • International: depending on the destination ( 7 to 15 working days ).

(These times may vary in the event of high demand or exceptional circumstances.)

💰 Delivery costs

  • Free delivery for purchases over € 45 🎉

  • Fees are calculated automatically at checkout.

📍 Order tracking

Once your order has been shipped, you will receive an email with your tracking number to track your package in real time.

⚠️ Delays and responsibilities

We do our best to meet the indicated deadlines.
However, The Craft Side cannot be held responsible for any delays due to the carrier, customs or circumstances beyond our control.

❓ Questions

For any questions regarding the delivery of your order, contact us at:
📧 thecraftside@gmail.com

❓ FAQ – Frequently Asked Questions

How do I place an order?
Simply choose your product, add it to the cart, and complete your order by following the secure checkout steps.
What are the delivery times?
France: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days
Can I return a product?
Yes, you have 14 days after receiving your order to request a return (unused product in its original packaging).
When will I be refunded?
Once your return is received and approved, the refund is processed within 5–10 business days using the same payment method.
Are your products official Minecraft items?
No ⚠️ Our products are inspired by the Minecraft universe but are not affiliated with or approved by Mojang/Microsoft.
How can I contact you?
You can email us at: thecraftside@gmail.com