returns & refunds

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🔄 Return & Refund Policy

At The Craft Side , we want you to be completely satisfied with your order.
If not, don't worry: here's how returns and refunds work.

📦 Returns

  • You have 14 days from receipt of your package to request a return.

  • Products must be unused, in their original packaging and in perfect condition .

  • Return costs are your responsibility (except in the case of a defective product or an error on our part).

👉 To initiate a return, email thecraftside@gmail.com with your order number.

💰 Refunds

  • Once your return has been received and verified, we will process your refund.

  • The refund will be made via the same payment method used when ordering.

  • The refund period is 5 to 10 working days after validation of your return.

⚠️ Non-refundable products

For hygiene and safety reasons, some products cannot be returned (e.g. personalized products or products damaged after use).

🚚 Defective product or order error

If you receive a defective item or one that is different from the one ordered, the return costs are of course our responsibility , and we will either replace it or issue a full refund .

📩 Contact

For any return request or question about your order, write to us at:
thecraftside@gmail.com

❓ FAQ – Frequently Asked Questions

How do I place an order?
Simply choose your product, add it to the cart, and complete your order by following the secure checkout steps.
What are the delivery times?
France: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days
Can I return a product?
Yes, you have 14 days after receiving your order to request a return (unused product in its original packaging).
When will I be refunded?
Once your return is received and approved, the refund is processed within 5–10 business days using the same payment method.
Are your products official Minecraft items?
No ⚠️ Our products are inspired by the Minecraft universe but are not affiliated with or approved by Mojang/Microsoft.
How can I contact you?
You can email us at: thecraftside@gmail.com