returns & refunds
🔄 Return & Refund Policy
At The Craft Side , we want you to be completely satisfied with your order.
If not, don't worry: here's how returns and refunds work.
📦 Returns
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You have 14 days from receipt of your package to request a return.
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Products must be unused, in their original packaging and in perfect condition .
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Return costs are your responsibility (except in the case of a defective product or an error on our part).
👉 To initiate a return, email thecraftside@gmail.com with your order number.
💰 Refunds
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Once your return has been received and verified, we will process your refund.
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The refund will be made via the same payment method used when ordering.
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The refund period is 5 to 10 working days after validation of your return.
⚠️ Non-refundable products
For hygiene and safety reasons, some products cannot be returned (e.g. personalized products or products damaged after use).
🚚 Defective product or order error
If you receive a defective item or one that is different from the one ordered, the return costs are of course our responsibility , and we will either replace it or issue a full refund .
📩 Contact
For any return request or question about your order, write to us at:
thecraftside@gmail.com
❓ FAQ – Frequently Asked Questions
Europe: 5–10 business days
International: 7–15 business days